Information we collect
Contact details, shipping and billing details, order history, support messages, and newsletter signup data when submitted by the customer.
Payments
Axis does not store card numbers. Payment details are processed by the secure payment provider connected at checkout.
Analytics and advertising
Axis uses the Pinterest Tag to understand site visits and measure advertising performance. The current integration does not send email addresses through Pinterest Enhanced Match.
Axis may use PostHog to measure page visits, time spent, active time, scroll depth, navigation paths, product and checkout interactions, and application errors. If masked session replay is enabled, it is disabled on checkout, account, and order pages, and the support panel is excluded. Axis does not intentionally send names, email addresses, phone numbers, payment details, addresses, or support messages to PostHog.
Email preferences
Newsletter signup is optional. Marketing emails include preference language, and support emails are sent when customers submit forms or order-related requests.